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Client version 9.2.1 is now available.

To read about the list of enhancements this client includes, please review the client´s version history.

Home > Get Help > E-mail
E-mail: Troubleshooting
Unable to Send but you CAN Receive e-mail. Printable View Return to List
If you are unable to Send e-mail, but e-mail is downloaded successfully:
  1. Verify your e-mail settings are correct (the SMTP server and e-mail address must be correctly listed in your e-mail software).
  2. If it has worked before, check the status page for mail outages.
  3. Send a message to your e-mail address as a test. Make sure to type the full e-mail address in the correct location of the message window.
  4. If the Reply To or E-mail Address setting has an invalid domain name, mail will fail to be sent and return the error "451 Unresolvable Domain" (e-mail addresses have the format username@domain). If you want an anti-spam address, try something like useridREMOVE@domain.
  5. Verify you dial into OUR service before accessing our SMTP server. If using another provider (Lan or Dial) you should use their SMTP server to send out e-mail. If not you may receive the error "550 Access Denied". If you receive this error dialed into our service find the local IP address in the dialer messages window. Perform an NSLookup to verify it resolves to a domain name (in Windows 95/98/NT issue "ping -a IP.address" from an MS-Dos prompt to perform a lookup). If it fails to resolve OR if you are unable to perform these procedures submit a problem via the contact us page. Provide the local IP address and dial access number being used.
  6. If you fail to connect to your primary SMTP server you may want to try using another SMTP server, if one exists. There would be no difference between servers because they would point to the same machines underneath the covers, but switching may help your e-mail software clear its cache.
  7. If you are using Windows 95/98/NT open the Network icon from Control Panel. Under the Identification tab verify the Computer Name and Workgroup are only alpha-numeric characters without any spaces. If not, sending e-mail may return an error "501 Invalid Domain".
  8. Contact the software vendor or try using another e-mail package.
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